Overcoming Barriers to Patient-Centered Care

Patient-centered care is becoming widely recognized as a key to improving quality, patient experience and outcomes and decreasing overall health care costs. But while patient-centered care generates numerous benefits for patients, providing patient-centered care requires additional time and effort on the part of practices and physicians. Such demands on provider attention can be difficult given how limited and precious this time is today. Moving forward with a clear roadmap and the right health IT partner can help alleviate a sense of being overwhelmed.

For instance, clinicians providing patient-centered care must take the time to develop personalized care plans that take into account patient preferences. Emphasis is placed on increased access to care, so practices may need to adopt new scheduling methods, such as advanced access scheduling. Practices must develop and implement patient engagement strategies and staff and physicians must spend time transitioning patients between care settings. Strong communication is an important factor in patient-centered care, so practices may need to spend more time communicating with patients through online portals and other tools. Practices transitioning to patient-centered care models that appropriately invest the right amount of time and money in health IT solutions will win the day, as technology plays a key role in achievement.

Because of the additional investment of time and effort, providing patient-centered care may not seem feasible for some providers. However, having the right health IT partner can help address this challenge and make it possible for you to deliver patient-centered care by taking some of the burden off your practice and creating efficiencies. Here are some examples of just how your health IT partner can help you deliver more patient-centered care by:

  • Delivering EHR and technology solutions that:
    • Make clinical encounters more efficient
    • Enable better population health management
    • Facilitate patient education
    • Enable better patient relationship management
    • Enable better patient-physician communication
    • Enable health information exchange
    • Reduce risk of medical errors
    • Improve clinical quality
  • Providing services, such as revenue cycle management services, that free up your staff to focus on the time-consuming tasks involved with patient-centered care models.
  • Providing resources that remove some of the headaches involved with complying with health reform initiatives, including:
    • Free resources that help providers achieve success with initiatives such as Meaningful Use. Examples may include step-by-step toolkits, fact sheets, white papers and webinars.
    • Consulting services with domain experts for using your technology to achieve results with the patient-centered medical home, Meaningful Use, Physician Quality Reporting System and more.
    • Free post-implementation go-live monitoring services that offer a review of providers' progress toward Meaningful Use measures and overall system adoption and use.

If you are considering making the shift to a patient-centered model of care delivery, be sure to select a patient-centered EHR and a health IT partner that will help you achieve success.